Correct Protocol?

scruffboy · 11-29-2006, 02:32 PM

I recently had a water pump go on me that was installed new (I think?) about 7 months ago. They told me at that time that it was warrantied for 1 year. When I went to the shop that installed it, they hemmed and hawwed, saying it could be a timing belt and other B.S. Thanks to you folks and the TSRM diagrams, I showed them that it was coming from the seal. They agreed to honor the warranty. When I called to pick it up they said I owed $80 for coolant and labor. I told them that if their pump hadn't failed I would never have lost the coolant and that I thought a warranty meant it would be fixed free of charge. They sounded angry but said "Fine, come pick it up." So I got there in 5 minutes and drove off. Was I wrong or was this a scam as I suspect. If I had to, Autozone would have sold me a pump for 48 dollars (I called) and I could have done it myself. Any thoughts?

Scruffboy

11-29-2006, 02:32 PM	#1
scruffboy walbro fp Join Date: Sep 2005 Location: Kearny, New Jersey, USA Posts: 427	Correct Protocol? I recently had a water pump go on me that was installed new (I think?) about 7 months ago. They told me at that time that it was warrantied for 1 year. When I went to the shop that installed it, they hemmed and hawwed, saying it could be a timing belt and other B.S. Thanks to you folks and the TSRM diagrams, I showed them that it was coming from the seal. They agreed to honor the warranty. When I called to pick it up they said I owed $80 for coolant and labor. I told them that if their pump hadn't failed I would never have lost the coolant and that I thought a warranty meant it would be fixed free of charge. They sounded angry but said "Fine, come pick it up." So I got there in 5 minutes and drove off. Was I wrong or was this a scam as I suspect. If I had to, Autozone would have sold me a pump for 48 dollars (I called) and I could have done it myself. Any thoughts? Scruffboy